Terms & Conditions

Please read this information carefully as it contains important details about our store policy that may apply to you.

D’ Coiffure Hair Collection customer satisfaction is our #1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected before leaving our warehouse.

PAYMENT

All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary, a D ‘Coiffure Hair Collection representative will contact you promptly after your order has been placed. This may delay the shipping of your order.

TEXTURE DISCLAIMER

Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!

COLOR DISCLAIMER

At this time, D ‘Coiffure Hair Collection only supplies unprocessed virgin hair.  Our hair comes in natural shades of 1 (Black), 1B (Off Black), 2 (Dark Brown), and 2B (dark brown with natural highlights/undertones). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist).

Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color.

ORDER PROCESSING

Our business hours for shipping are Monday through Friday from 9:00 am to 7:00 pm. Orders  placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

PRODUCT AVAILABILITY

If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product.

Please note: Prices, specifications, and availability of products are subject to change without notice.

RETURN POLICY

D ‘Coiffure Hair Collection maintains a very high level of quality assurance. Every bundle of hair goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, all sales are final.

REPLACEMENTS

D ‘Coiffure Hair Collection  takes great pride in our product and it is 100% guaranteed.

Although no refunds are permitted we will address avalid quality issue at once. A customer service representative will provide the Customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to the D ‘Coiffure Hair Collection Distribution Center. If D’ Coiffure Hair Collection verifies and agrees that the product is defective in any way, D’ Coiffure Hair Collection will then exchange or replace the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item.  If D ‘Coiffure Hair Collection does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product.

However, we will not accept any product that has been altered in any way. Please note once the security tags have been removed, we will not accept any exchanges.

EXCHANGES

D’ Coiffure Hair Collection, at its sole discretion, may exchange products under the following conditions:

Requests must be made within 5 business days of receipt of product(s). Any exchange request after 5 business days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way.

According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original condition as a necessary health precaution.

Product must be exchanged for something of equal or greater value. No refunds will be permitted.

You will be charged a 15% restocking fee for the product you are exchanging.

In order to process an exchange, the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we may exchange the product for something of equal or greater value.

SHIPPING DELAYS

For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of the carrier. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust the carrier  to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at sales@dcoiffurehaircollections.com or call 240-681-9599.

FAILED DELIVERIES / REF– — USED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee the carrier  charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REF– — USED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REF– — USED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact the carrier right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days.

POLICY CHANGES

D’ Coiffure Corp, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

Note: If you need further clarification about D’ Coiffure Hair Collection Terms and Conditions or have general questions please email us at sales@dcoiffurehaircollections.com  or call 240-691-9599.